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Contact: (336) 334-4822, ext. 50200
The Medical Office Administration-General AAS is designed for individuals seeking customer service-related positions in medical and dental offices, hospitals, and insurance companies. Students will develop skills to effectively interact with patients and other customers in a healthcare setting. Additionally, students develop skills in medical terminology, document editing and formatting, keyboarding, MS Office applications, office-related mathematical computations, office procedures, medical legal and ethical issues, and electronic health records. Coursework also includes enhancement of employability skills, i.e., verbal and written communication, critical thinking, team building; and problem solving.
Position titles students may find include (but not limited to):
- Appointment Scheduler or Patient Coordinator/Scheduling
- Front Desk Checkout
- Patient Access Advocate or Patient Access Specialist
- Medical Office Administrative Assistant
This degree can be completed in a traditional, hybrid, or completely online format.
Program Outcomes:
Upon successful completion of the Medical Office Administration–General degree, the graduate should be able to:
- Use various software to complete business tasks.
- Demonstrate effective oral and written communication skills.
- Use and manage medical office records accurately.
- Demonstrate the ability to work in a collaborative and ethical manner.
