Medical Office Administration - Patient Relations Diploma

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A 25 31 0 D1

Contact: (336) 334-4822, ext. 50200

This curriculum prepares individuals for employment in medical and other health-care related offices.

Course work will include medical terminology; information systems; office management; medical coding, billing and insurance; legal and ethical issues; and formatting and word processing. Students will learn administrative and support functions and develop skills applicable in medical environments.

Employment opportunities are available in medical and dental offices, hospitals, insurance companies, laboratories, medical supply companies, and other health-care related organizations.

Program Outcomes:

Upon successful completion of the Patient Relations Diploma, the graduate should be able to:

Apply concepts of various software packages to a variety of work settings.
Communicate orally and in writing with patients and other office personnel.
Manage medical records both electronically and manually.
Use medical terminology and vocabulary effectively.

Fall Semester I

OST 130 Comprehensive Keyboarding Credits: 3
OST 136 Word Processing Credits: 3
OST 137 Office Applications I Credits: 3
OST 141 Med Office Terms I Credits: 3
OST 148 Med Ins & Billing Credits: 3

Total Credits: 15

Spring Semester I

CSV 110 Intro to Customer Service Credits: 3
OST 142 Med Office Terms II Credits: 3
OST 149 Medical Legal Issues Credits: 3
OST 164 Office Editing Credits: 3
OST 280 Electronic Health Records Credits: 3

Total Credits: 15

Summer Semester I

ENG 111 Writing and Inquiry Credits: 3
Communication Elective Credits: 3 ¹

Total Credits: 6

Total credit hours required for diploma: 36

Electives

1. Communication Elective

Choose one course from:

COM 110 Introduction to Communication Credits: 3
COM 120 Introduction to Interpersonal Communication Credits: 3
COM 231 Public Speaking Credits: 3