AHR 180 HVACR Customer Relations

Lecture: 1 Lab: 0 Clinic: 0 Credits: 1

This course introduces common business and customer relation practices that may be encountered in HVACR. Topics include business practices, appearance of self and vehicle, ways of handling customer complaints, invoices, telephone communications, and warranties. Upon completion, students should be able to present themselves to customers in a professional manner, understand how the business operates, complete invoices, and handle complaints.

Course is typically offered in Spring.
Student Learning Outcomes (SLOs)
At completion of the course, the student should be able to do the following:

Demonstrate a proper introduction to the customer.
Demonstrate methods for handling customer complaints.
Demonstrate professional strategies that work to improve customer loyalty.
Discuss employment opportunities in the HVACR industry and certifications needed by those seeking employment.
Demonstrate the proper parking procedures of the service vehicle.
Prepare invoices and work orders.