BUS 151 People Skills

Lecture: 3 Lab: 0 Clinic: 0 Credits: 3

This course introduces the basic concepts of identity and communication in the business setting. Topics include self-concept, values, communication styles, feelings and emotions, roles versus relationships, and basic assertiveness, listening, and conflict resolution. Upon completion, students should be able to distinguish between unhealthy, self-destructive, communication patterns and healthy, non-destructive, positive communication patterns.

Course is typically offered in Fall.
Course has transfer restrictions - 10 years

Student Learning Outcomes (SLOs)
At completion of the course, the student should be able to do the following:

Analyze communication patterns to determine if they are destructive or positive.
Apply Forni’s 25 Rules of Civility to your daily life.
Analyze vertical/horizontal working relationships to create a productive work environment.
Use appropriate team building skills to effectively work in groups.
Appraise the type of working climate created by supervisor so that you may work effectively within that climate.
Apply emotional intelligence techniques to improve your human relations competency in the workplace.
Use four basic principles to restore a damaged work relationship.