CUL 135A Food and Beverage Service Lab

Lecture: 0 Lab: 2 Clinic: 0 Credits: 1

This course provides a laboratory experience for enhancing student skills in effective food and beverage service. Emphasis is placed on practical experiences including greeting/service of guests, dining room set-up, profitability, menu sales and merchandising, service styles and reservations. Upon completion, students should be able to demonstrate practical applications of human relations and the skills required in the service of foods and beverages.

Co-requisite(s): CUL 135.
Course is typically offered in Fall, Spring, and Summer.
Student Learning Outcomes (SLOs)
At the completion of the course, the students should be able to do the following:

Identify Effective human relations skills for providing excellent customer service.
Identify professional restaurant appearance standards.
Identify styles of food service.
Identify service standards for restaurant setting.
Demonstrate handling customer complaints using role play scenarios.