CSV 110 Introduction to Customer Service

Lecture: 3 Lab: 0 Clinic: 0 Credits: 3

This course introduces the fundamentals of customer service technology. Topics include retail sales, order entry, credit, collection, authorization services, and fraud control. Upon completion, students should be able to exhibit an extensive vocabulary of customer service terminology and be prepared for advanced study in customer service technology.

Course is typically offered in Fall and Spring.
Student Learning Outcomes (SLOs)
At the completion of this course, the students should be able to do the following with 60% accuracy according to grading rubrics:

Use customer service terminology in an office setting.
Demonstrate customer service skills in an office environment.