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Dec 01, 2024
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2018-2019 Catalog [ARCHIVED CATALOG]
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CSV 110 Intro to Customer ServiceLecture: 3 Lab: 0 Clinic: 0 Credits: 3 This course introduces the fundamentals of customer service technology. Topics include retail sales, order entry, credit, collection, authorization services, and fraud control. Upon completion, students should be able to exhibit an extensive vocabulary of customer service terminology and be prepared for advanced study in customer service technology.
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