Medical Office Administration - General Option, AAS - CIP Code: 51.0705

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Contact: (336) 334-4822, ext. 50200

The Medical Office Administration-General AAS is designed for individuals seeking customer service-related positions in medical and dental offices, hospitals, and insurance companies. Students will develop skills to effectively interact with patients and other customers in a healthcare setting. Additionally, students develop skills in medical terminology, document editing and formatting, keyboarding, MS Office applications, office-related mathematical computations, office procedures, medical legal and ethical issues, and electronic health records. Coursework also includes enhancement of employability skills, i.e., verbal and written communication, critical thinking, team building; and problem solving.

Position titles students may find include (but not limited to):

Appointment Scheduler or Patient Coordinator/Scheduling
Front Desk Checkout
Patient Access Advocate or Patient Access Specialist
Medical Office Administrative Assistant

This degree can be completed in a traditional, hybrid, or completely online format.

Program Outcomes:

Upon successful completion of the Medical Office Administration–General degree, the graduate should be able to:

Use various software to complete business tasks.
Demonstrate effective oral and written communication skills.
Use and manage medical office records accurately.
Demonstrate the ability to work in a collaborative and ethical manner.

Fall Semester I

ACA 120 Career Assessment Credits: 1
OST 136 Word Processing Credits: 3
OST 141 Medical Office Terms I Credits: 3
OST 148 Medical Insurance & Billing Credits: 3
OST 236 Advanced Word Processing Credits: 3
OST 122 Office Computations Credits: 3

Total Credits: 16

Spring Semester I

ENG 111 Writing and Inquiry Credits: 3
OST 137 Office Applications I Credits: 3
OST 142 Medical Office Terms II Credits: 3
MAT 143 Quantitative Literacy Credits: 3
OST 130 Comprehensive Keyboarding Credits: 3

Total Credits: 15

Summer Semester I

Communication Elective Credits: 3 ³
Humanities/Fine Arts Elective Credits: 3 ²

Total Credits: 6

Fall Semester II

HMT 110 Introduction to Healthcare Management Credits: 3
OST 149 Medical Legal Issues Credits: 3
OST 165 Advanced Office Editing Credits: 3
Social/Behavioral Science Elective: 3 ⁴
OST 164 Office Editing Credits: 3

Total Credits: 15

Spring Semester II

OST 181 Office Procedures Credits: 3
OST 263 Customer Service for Healthcare Professionals 3
OST 280 Electronic Health Records Credits: 3
OST 286 Professional Development Credits: 3
OST 289 Office Administration Capstone Credits: 3

Total Credits: 15

Total credit hours required for degree: 67

Electives

1. Humanities/Fine Arts Electives

Choose one course from:

HUM 110 Technology and Society Credits: 3
HUM 115 Critical Thinking Credits: 3

2. Communications Electives

Choose one course from:

COM 110 Introduction to Communication Credits: 3
COM 120 Introduction to Interpersonal Communication Credits: 3
COM 231 Public Speaking Credits: 3

3. Social/Behavioral Science Elective

Choose one course from:

PSY 150 General Psychology Credits: 3
SOC 210 Introduction to Sociology Credits: 3

Note

Courses in this program prepare the student for the Microsoft Office User Specialist Exams. Students will be required to purchase a voucher for these exams as part of the required course materials for each course in the program. Individual exams will be administered at the end of each of the individual courses. When a voucher is required for a particular course, it will be identified on the syllabus and in prominent locations such as Canvas and the GTCC bookstore.